Ordering Logs From Devon Logs
To order logs, heat logs, coal and kindling from us, customers are invited to call our sales team on 01752 395 995 or to place an order directly with us online through this website.
Placing an order over the phone
Our team are waiting to take your call. They are very experienced in the log business and can provide help and advice to you over the phone making suggestions about what to order, how much and when best to place your order. Payment can be taken over the phone and your invoice will be emailed to you.
Telephone ordering is available between 8am and 5pm Monday to Friday, 9am - 1pm on Saturdays.
Placing an order online
Orders can be placed online 24/7. Secure online card payment is taken during checkout and a confirmation email will be sent to you within 1 minute of your order being placed.
Our office team will receive your order and contact you to make delivery arrangements. Your invoice will be emailed to you once this is confirmed.
If you make a mistake during online ordering and you would like a refund, please just contact us during our office hours and we will be happy to assist.
What to Order
There are lots of logs and other winter fuels to choose from when placing an order. Small nets provide convenience and simplicity while bulk bags and crates provide bulk savings. Oak logs are a very dense hardwood log that burns super hot and for a long time but cost more whereas Birch logs, while still a hardwood, are less dense, grow faster and cost less.
Heat logs are especially well suited to those wishing to save money while coal and anthracite is best for open fires, kiln dried firewood is best for wood burning stoves.
When to Order Logs
You can order your logs any time but we can delay delivery to suit you. The best time to receive your kiln dried logs is just before you really need them. Storing logs introduces the risk over time that they will absorb moisture naturally from their surroundings. As you are buying Woodsure approved Ready to Burn kiln dried logs from us we really want them to stay dry after they are delivered to you. A great time to have logs delivered is late summer / early autumn so your log stores are nice and full as you head into the cooler months. Try to avoid having wood delivered in the Spring in case we have a wet summer and your logs don't stay dry.
Frequently Asked Questions
Yes. You can order kiln dried firewood, heat logs, smokeless coal, kindling and other winter fuels directly through our website, 24 hours a day, seven days a week. Simply choose your products, add them to your basket and complete our secure online checkout. We'll email you an order confirmation and contact you to arrange delivery.
Absolutely. Call our friendly sales team on 01752 395 995 between 8am and 5pm Monday to Friday, or 9am and 1pm on Saturdays. We can take your order and payment over the telephone, explain the differences between our log products and help you decide which quantities and bag sizes would suit your needs.
When ordering online, you can pay securely by card during checkout. If you prefer to order by telephone, our sales team can take your card payment over the phone. An invoice will be emailed to you once your order and delivery arrangements have been confirmed.
Yes. When you order through our website, an automatic confirmation email should arrive within approximately one minute. Our office team will then review your order and contact you to arrange a suitable delivery date. If your confirmation email doesn't arrive, please check your spam or junk folder before contacting us.
Of course. You don't have to receive your logs immediately after ordering. We can arrange delivery for a later date to suit your requirements, subject to availability. This is particularly useful if you're preparing for winter, waiting for your log store to be ready or arranging a delivery to a holiday home in Devon.
If you've ordered the wrong product, selected an incorrect quantity or need to make another change, please contact our sales team as soon as possible. We'll do our best to amend your order before it is prepared for delivery. If you've made a mistake when ordering online and need a refund, our team can help you during office hours.
Standard delivery within Devon costs £45, with free delivery on orders over £400. The same delivery rates apply to Cornwall, Somerset and Dorset. We can also deliver to many other parts of the UK, with the delivery charge calculated using your postcode during checkout. You can find further information on our deliveries page.
Yes. You're welcome to combine different products in one order. For example, you could order a large crate of kiln dried oak logs alongside birch nets, kindling, firelighters or smokeless coal. Mixing products is a convenient way to stock up on everything you need for your wood-burning stove or fireplace in one delivery.
Our team will contact you to discuss delivery arrangements before your order is dispatched. In certain circumstances, it may be possible to leave your logs in an agreed safe location, provided the delivery vehicle has suitable access. If your property has a narrow driveway, restricted access or limited parking, please mention this when ordering so we can advise you.
Yes. New customers can use the promotional code DL10 to receive 10% off their first order, subject to the offer's terms and availability. Enter the code during online checkout to claim your discount. It's a great opportunity to try our kiln dried firewood and discover which log species and packaging options work best for your home.
Delivery Info
Spend £400 for free delivery
Standard delivery costs £45 anywhere in Devon from Plymouth to Axminster, Barnstaple to Lyme Regis. Our delivery partner Gregory Distribution will deliver your logs. Please discuss vehicle access with our team if challenging.
