Privacy Policy

Devon Logs respects your privacy and is committed to protecting your personal information.

This privacy policy explains what information we collect when you use our website, place an order or contact us, how we use that information, and the rights you have under UK data protection law.

We may update this privacy policy from time to time. Any changes will be published on this page.

Information we collect

We may collect personal information that you provide to us when you place an order, create or use an account, contact us or complete a form on our website.

This may include:

• your name;
• billing and delivery addresses;
• email address;
• telephone number;
• postcode;
• details relating to your order or enquiry;
• information you choose to provide when contacting us.

We do not store your full payment card details on our website. Card payments are processed securely by our payment provider.

How we use your information

We use your personal information where necessary to provide our products and services, manage orders and operate our business.

This may include using your information to:

• process and fulfil your order;
• arrange delivery or collection;
• contact you about an order, delivery or enquiry;
• provide customer service;
• maintain appropriate accounting and business records;
• prevent fraud, misuse or security problems;
• comply with our legal and regulatory obligations;
• improve our website, products and services.

Where we process your information to fulfil an order, the legal basis will normally be that processing is necessary to perform our contract with you.

In other situations, we may process information because we have a legitimate business interest in doing so, because we have a legal obligation, or because you have given us your consent.

Marketing

We will only send marketing communications where we are permitted to do so.

If you have subscribed to marketing communications, you can unsubscribe at any time using the unsubscribe option provided in the message or by contacting us.

Website analytics

We use Plausible Analytics to help us understand how visitors use the Devon Logs website.

Plausible is designed to provide website statistics without tracking individual visitors. It does not use advertising cookies, does not create personal profiles and does not follow visitors across different websites.

The information we receive from Plausible is used in aggregated form to understand things such as which pages are visited, how visitors find our website and which parts of the website are most useful.

Cookies

Our website uses a small number of essential cookies required for the safe and secure operation of the website and online checkout.

These cookies are not used for advertising, behavioural tracking or profiling.

The cookies used by our checkout currently include:

• basket_csrf_token – a security cookie used to help protect the basket and checkout against unauthorised requests;
• basket_id – identifies the current shopping basket so that products can remain in your basket while you use the website;
• basket_number – associates your browsing session with the correct basket during the ordering process;
• PHPSESSID – a temporary session cookie used to maintain the secure operation of the website during your visit.

These cookies are necessary for the website and checkout to function correctly. They are not used to monitor your browsing activity across other websites or to build advertising profiles.

Plausible Analytics does not require cookies for its standard privacy-friendly website analytics.

You can configure your browser to block cookies, although blocking essential cookies may prevent some parts of the website, particularly the basket and checkout, from working correctly.

Sharing your information

We do not sell your personal information.

We may share information with trusted organisations where this is necessary to operate our business or provide your order. This may include:

• payment processors;
• delivery and courier companies;
• IT, website hosting and technical service providers;
• accountants, professional advisers or other service providers;
• government authorities or regulators where we are legally required to do so.

We only provide these organisations with the information necessary for them to perform the relevant service.

Payment information

Payments made through our website are processed by a specialist payment provider. Your card details are transmitted securely to the payment provider and are not stored by Devon Logs.

How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

Order and accounting records may need to be retained for several years to comply with our legal, tax and accounting obligations.

Other information, such as enquiries, may be deleted once it is no longer required.

Keeping your information secure

We take reasonable technical and organisational precautions to protect personal information against loss, misuse, unauthorised access, disclosure or alteration.

Our website uses secure HTTPS connections and appropriate security measures are used when processing online orders.

Links to other websites

Our website may contain links to websites operated by other organisations.

Once you leave our website, we do not control how those organisations collect or use your information. You should review the privacy policy of any external website you visit.

Your data protection rights

Under UK data protection law, you may have the right to:

• request a copy of the personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• ask us to delete your personal information in certain circumstances;
• ask us to restrict how your information is used;
• object to certain types of processing;
• request that certain information is transferred to you or another organisation;
• withdraw consent where processing is based on your consent.

These rights are subject to certain legal limitations and exemptions.

If you would like to exercise any of these rights, please contact us using the details below.

Complaints

If you have concerns about how we handle your personal information, please contact us in the first instance and we will try to resolve the matter.

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent authority responsible for data protection.

Contact us

If you have any questions about this privacy policy or the personal information we hold about you, please contact Devon Logs using the contact details published on our website.